Refund Policy

1. No Refund Policy

All purchases made on Globio — including German language courses (A1, A2, B1, Fastrack bundles), Ausbildung preparation programs, Chancenkarte guidance, and any other digital products or services — are non-refundable. Once payment is completed, no refunds will be issued under any circumstances except as outlined below.

2. Single Exception — Exam Failure

A refund may be claimed only if the following conditions are met:

• The student has appeared for an official German language examination (e.g., Goethe-Zertifikat).
• The student has failed the exam.
• The student shares the official exam result certificate with Globio within 7 days of receiving the result.

Refund requests that do not meet all three conditions above will not be processed.

3. How to Claim a Refund

If you meet the eligibility criteria above, send the following to helpdesk@globio.ai or via WhatsApp at +91 85301 12377:

• Your registered email address
• Order/transaction ID
• A copy of your official exam result certificate showing the fail result

Eligible refunds will be processed within 7–10 business days after verification.

4. Contact

For any questions regarding this policy, reach us at helpdesk@globio.ai or WhatsApp +91 85301 12377.